The Cii is not just a training organization. It is hands-on, results oriented team that focuses on your objectives 

The Cii Management

Phillip C. Reinke, Founder and President of the Continuous Improvement Institute, Author, Professor, 2011-2012 Educator of the Year

After 30 years of successful organizational transformation from “ground up” and performance improvement in Fortune 100 companies such as General Electric, First Data Corporation, Western Union, BankOne/First of Chicago, National City Bank and Washington Post/Kaplan Higher Education, Phil set out to share his experience with a broader audience of companies that could not afford to fully deploy the highly demanded and much needed, Six Sigma culture. 

Over the course of 15 years, he developed and refined the next generation of organizational improvement methodologies which he called “DMADD.”DMADD stands for Define/Measure/Analyze/Develop/Deliver and it is quickly being recognized as the Six Sigma of the 21st Century.  To support his methodology, he established The Continuous Improvement Institute in 2009 and became a “SBG Best-selling” author with books like “The New Brass Ring – Process Improvement for the 21st Century”.  His organization, along with his books is staged to bring organizations large and small into the 21st century.  He has also published “My Mentor-Direction to 21st Century Leadership.”  This book has been called the “Success book of the 21st century” helping not only organizational leaders, but anyone who has higher aspirations.   

Phil is one of GE’s original 30, Six Sigma Master Blackbelts.  He specifically led the transformation of GE Capital division, which to this day, is recognized as the pinnacle of process improvement deployments.  Following GE, He moved to CSX Transportation (one of the major railroads) and successfully deployed an organization-wide Six Sigma Program.  Moving to First Data Corporation he deployed Six Sigma across many of their organizations.  He challenged himself to deploy Process Improvement in areas that have never attempted it before, such as Sales and Marketing.  As a result of the improvement efforts, First Data was positioned for “privatization” by KKR.  During that time, he also deployed Six Sigma in Western Union, successfully addressing a significant risk with money and wire fraud.  The effort saved literally millions of dollars monthly!  He also was part of the team that positioned Western Union for a “spin-off” from First Data Corporation and successfully participated in its return as a publicly traded corporation on the NYSE.  From there he moved to Kaplan Higher Education and worked to deploy a process Improvement program in an arena never before attempted, academics.  In his first year, he and his team generated more than $40 million in bottom line savings.

Phil has coached and mentored 1,200+ successful projects

Our Founder Phil Reinke expertise

Trained & certified:

• 24+ Master Black Belts

• 200+ Black Belts

• 1500+ Green Belts

Michael Borrone, Partner 

Michael founded enVision Staffing Solutions, Inc. in 2006, and has built the operation into a successful staffing company with an impeccable reputation. Michael worked previously with a large privately held staffing company, and was in charge of all business relationships, business development, sales, staffing, and corporate relations.  During his tenure, he was instrumental in building a profitable east coast operation. Mr. Borrone joined the The Continuous Improvement Institute at its inception and is the Managing Partner. Michael is in charge of back office operations and business development.  Michael believes in giving back to his community by serving as an Alumni Committee Member for Broward College, Past President of Alumni Association, Former Foundation Board Member Broward College and remains active with several charities.  

He received his Associates degree from Broward College before graduating from University of Central Florida with a BS in Business Administration.

Shri Gupta, Certified Six Sigma Master Black Belt

Shri Gupta is a certified Six Sigma Master Black Belt with business expertise in product life cycle improvement in engineering industry thru statistical analysis.  He is a dedicated and seasoned six sigma professional who drives teams in corporations to differentiate themselves from competition by leveraging his black belt skills.  He currently works for the Continuous Improvement Institute, (The Cii) as a Master Blackbelt.  Previously, he worked for Motorola Solutions in Plantation, Florida.  He achieved the distinction of being the first candidate to be certified as DFSS (Design for Six Sigma) Black Belt in Motorola Inc.

Shri has strong mentoring, coaching and scientific analysis skills which help him create solutions that are quickly adopted by teams. He is a highly competent communicator with extensive experience in mentoring and teaching at national and international levels. As a corporate FMEA SME (Subject Matter Expert) using Relex software, he was recognized with Motorola’s Quality Star Award for FMEA / Relex roll out throughout the corporation worldwide.

As a lead Black Belt in high profile development programs he ensured compliance to Voices of Customer with substantial margin in order to exceed customer expectations.  He is adept at driving hardware and software new product introduction teams to continuously improve product reliability prior to launch by application of Six Sigma techniques such as CDOV, FMEA, FTA (Fault Tree Analysis), DOE, GR&R,  Weibull statistics, Reliability estimation, Five Nines, ALT (Accelerated Life test) etc. He formulated and implemented an advanced reliability process leading to savings of over $5M during the first 2 years of its implementation. In addition, he restructured the life test process to reduce its cycle time by 30%.

Outside of his business career, Shri leverages his leadership capabilities to positively benefit the community in many ways including organizing and leading Yoga classes for Outreach Center, a large shelter for the homeless.

Shri holds a PhD degree from Cornell University, Ithaca, NY. He has over 50 technical and scientific publications to his credit in international journals. He has also presented papers in professional leading conferences and symposiums.

Keith Chastain, CMBB | CQE |

Certified Transactional Lean Facilitator

Keith Chastain is an ASQ Certified Six Sigma Master Black Belt, Quality Engineer and Lean Practitioner with 19 years of project management experience driving process improvement efforts across health care companies, manufacturing environments, customer service and technical support call centers.  He is a strong leader highly regarded for motivating others with experience managing the work of quality professionals including Black Belt and Lean Facilitator teams.

Keith has a successful track record of solving problems, leading cross-functional teams on improvement projects, coaching, mentoring and training hundreds of people as Six Sigma Black Belts, Green Belts, Executive Belts and Lean Facilitators.  Over the course of his career, Keith has demonstrated an ability to improve process efficiencies and generate substantial cost savings using Lean and Six Sigma principles.

Keith holds a Master of Science degree in Quality Assurance from Southern Polytechnic State University and a Bachelor of Science degree in Nuclear Engineering from the University of Florida.